CTRO™ Registered Trader Scheme Code of Practice

The CTRO™ Registered Trader Scheme has a Code of Practice.

It is difficult for consumers (especially those who are vulnerable), to know if they are dealing with traders who comply with legal obligations, operate in a fair and honest way and offer high standards of workmanship. To tackle such problems, we launched the CTRO™Registered Trader Scheme. Every member of the scheme signs an undertaking that they will trade fairly and agree to adopt certain working practices. All consumers who employ a Registered Trader agree to enter into the CTRO™Trading Standards Service mediation process and also agree to be contacted by CTRO™ in the event of dispute.

The aim of the scheme is to ensure a consistent level of service, which both reflects good practice and satisfies most customers whilst promoting standards which traders also regard as reasonable.

As members of the scheme, CTRO™ registered traders must consider the scheme’s purpose in terms of providing protection for CTRO™ consumers. In return, member benefits include regular, targeted promotion of the scheme through various mediums and use of the membership logo on documentation and short-term advertising.

The legal rights of the trader and the consumer are not affected or excluded by this scheme.

The Code of Practice


Legal Requirements and Contracts

Customer Complaints Procedure