mossifier wrote:Another disappointing experience for the record; Finally took mine into Springfield in Scotswood Newcastle yesterday with the 3rd gear complaint and what a waste of time.Same thing with me mate, although I insisted on going on the test drive so I could make sure the car wasn't thrashed.
After having the car for the day I collected it to find that the kids had had a play at my expense and at the end of the day written ''could not fault'' on the worksheet! Not even a phone call! :bad-words:
Firstly; for a common and known fault, why the need for a test drive??? Just fix it!!
Secondly; Why the need for a 5 mile 16MPG thrashing??? I don't exactly snail around in my car and I have NEVER used fuel like that so I must assume the thing spent 5 miles in the RED.
I have done without my car for the day and had some halfwit take it for a thrash... Great. My first Honda and thanks to this experience; probably my last.
I.m really p....ssed off and will start with customer services.
I've since phone Honda Customer Care (as per my email above) who were a little surprised and agreed to sort out the problem for me. HOWEVER, I then got a further call from Honda saying that they'd spoken to the dealer and as the dealer said my car was fine (which it isn't) they wouldn't be able to arrange the fix. :bad-words:
They also advised me to take it to a "better" dealer, and suggested one 20 miles up the road. I haven't managed to get it there yet...